OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 83 comments received in the last 90 days.
07 August 2025
The whole process was brilliant, not stressful at all.
03 August 2025
The mini centre could not have been more helpful
03 August 2025
Always clean and friendly
02 August 2025
Very calming, helpful team.
02 August 2025
Again, individuals tried hard, but appeared to be hindered by an appauling system. Ordered the car but error in system meant that it needed to be re-ordered, but this took days. Second order then placed, same car different price, delays due to system
29 July 2025
The sales progressors at the Mini Centre were very helpful, fielding my questions and talking through the various options. They completely understood what I was looking for and they came up with the best options for me to choose from.
24 July 2025
good experience
23 July 2025
My husband was going abroad on business and they made sure the car came before he left
22 July 2025
Good reception staff. The Salesman, Waleed Habib, was very courteous and answered all my questions well. He gave me confidence in the car and because of that the test drive went very well. He explained the paperwork well too.
16 August 2025
Lovely friendly staff and excellent job done on the car.
15 August 2025
Everyone so helpful. Even the things I should be able to do were sorted for me
14 August 2025
Prompt and courteous service throughout
11 August 2025
The staff were attentive and efficient.
11 August 2025
The current BMW dealership is undergoing a revamp which means all staff are under the smaller of the 2 dealerships and they are dealing with this very well
07 August 2025
Good workmanship
06 August 2025
Complimentary wash and clean was an incredible bonus and really was a nice touch
01 August 2025
Excellent friendly service. Parking is a nightmare, especially during the BMW refurbishment
29 July 2025
I find Newport mini exceptional compared to other garages i have had the misfortune to encounter.
29 July 2025
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12 August 2025
No complaints